Goto2GoGoto2Go Filipino Cuisine👍Cancellation and Refund

Thank You for visiting Goto2Go’s Cancellation and Refund Page. We are a small family owned business and we strive our best to provide our customers with great food, good service at low cost. We implement a strict cancellation and refund policy. For more details, please see below.

✅If your order has been paid AND the order fulfillment process has not started and you need to change or cancel it, You must contact us as soon as possible. Call to ☎️ 09230892768 or 028-275-7182

✅Fee

A fee will be charged to the customer for order changes, cancellations and refund requests.
This fee is charged to cover the associated bank and/or credit card processing fees.

✅Refund

Orders that have been picked-up by the customer or the customer’s authorized representative may NOT be returned nor refunded.

Refunds do not apply to orders that have been fulfilled or where cancellation requests were made after the order fulfillment process has started.

We do Not issue a refund if:

Order was not processed due to factors within your control (e.g. order was not picked-up within the specified pick-up time and location, customer specified a pick-up time outside of the store business hours, customer selected the wrong flavor, customer failed to indicate customization request, customer provided erroneous or incomplete order information, delayed payment by customer or issues with order and/or payment verification i.e. customer name does not match with the billing name).

Order was not fulfilled in a timely manner due to exceptional circumstances outside our control (e.g. delayed by a natural disaster, order was placed within one hour or less prior to the expected pick-up or delivery time or order was placed outside of business hours and customer did not follow the 48 hours advanced payment requirement for large orders thereby resulting in insufficient processing time for the order, cancellation request was not sent on time or was sent after the order fulfillment process has started).

Your satisfaction is our #1 priority. Therefore, you can request a refund for cancelled orders, if ALL of the following are met:

Your order has been paid and you have contacted the store to request a cancellation within reasonable time.
The fulfillment process for your order has not started.
Your order cancellation request was confirmed by a Goto2Go Manager.

*Note that : Payment Processing Fees or Bank Fees are not refundable.

If all 3 of the above are met, You can submit a refund reques twithin 7 to 10 days after your payment was made. You can do it by calling us AND by Completing the Form below. Once your refund request was received, allow 5 business days for us to contact you and process your refund.

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Enter Your Complete Billing Name (required)

Enter Your Valid Email (required)

Subject

Valid Contact Number

Date of transaction
Time of transaction

Online Order Number

Order Status and Completion

Enter the Amount to be refunded for Verification
.
Enter the Last 4 Digits of Credit or Debit Card used

Specify Reason for Request
.

Have you spoken to a Goto2Go Manager about this refund request?
Yes, I have spoken to Manager's name indicated below on Date/TimeNo, I have not spoken to the Manager and would like to be contacted first

Please Indicate the Manager's Name and Date/Time of Conversation .

Refund Processing Fee & Verification
The Customer agrees to pay for the refund processing fee of 5% of the amount to be refunded as well as any other bank fees associated with the transaction. In order to process the refund request, the customer may be asked to provide a valid Identification, the complete credit card information and any other documentation pertaining to the refund request .

Message or Other Information

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If you have additional questions about Goto2Go’s Cancellation and Refund Policy, please contact us through this link.

Click Here to Read more about Goto2Go

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